Customer Service Consultant

3 weeks ago


Croydon, Greater London, United Kingdom KPI People Ltd Full time £29,000
Position Overview:
As a Customer Service Consultant, you will play a vital role in our organization, ensuring that our clients receive exceptional service and support.

Location: Croydon
Salary: Basic Salary up to £29,000
On Target Earnings: £35,000
Benefits: Comprehensive benefits package
Working Days: Monday to Friday (No Weekends)

About Us:
KPI People Ltd is a dynamic and growing company dedicated to providing top-notch service in the automotive sector. We are currently seeking a skilled Customer Service Consultant to enhance our Aftersales team.

Key Responsibilities:
As a Customer Service Consultant, your duties will encompass:
  • Welcoming and assisting customers with their inquiries.
  • Accurate processing of courtesy vehicle insurance documentation.
  • Providing quotes and promoting service plans.
  • Ensuring the highest standards of customer satisfaction at all times.

Essential Qualifications:
To be considered for this role, candidates must possess:
  • A minimum of 12 months experience in a similar role within the automotive industry.
  • A valid UK Driving Licence.

Desirable Qualifications:
While not mandatory, the following will be advantageous:
  • Experience in a franchised dealership environment.
  • Familiarity with Kerridge or Pinnacle systems.

Compensation and Benefits:
The successful candidate will receive:
  • A competitive basic salary of up to £29,000, depending on experience.
  • Potential earnings of £35,000 through performance incentives.
  • A comprehensive benefits package.

Working Hours:
Monday to Friday, from 8 am to 6 pm, with no weekend commitments.

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