Customer Service Team Lead

1 month ago

Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Title: Customer Service Team Leader

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Daisy Communications Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer service standards.
  • Develop and implement effective customer service strategies to drive customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Proven experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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