Customer Service Team Lead

1 month ago

Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Title: Customer Service Team Leader

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Daisy Communications Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
  • Develop and implement effective coaching and training programs to enhance team performance and customer service skills.
  • Collaborate with other departments to ensure seamless service delivery and customer experience.
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Proven experience in a customer service leadership role, preferably in a telecoms or service industry.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
  • Ability to analyze data and metrics to identify areas for improvement.
  • Strong problem-solving and decision-making skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • A chance to work with a leading telecoms company.

About Us:

Daisy Communications Limited is a leading provider of telecoms services, committed to delivering exceptional customer experiences. We are a dynamic and innovative company, always looking for ways to improve and grow.

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