Child Support Services Officer

3 weeks ago

Plymouth, Plymouth, United Kingdom Department for Work and Pensions Full time

Position Overview

The Child Maintenance Service (CMS) is dedicated to fostering an inclusive and diverse workforce. We believe in the power of every individual to contribute to the well-being of families across the UK. If you are looking to make a meaningful impact in the lives of children and families, this role may be the perfect fit for you.

Key Responsibilities

As a vital member of the CMS team, you will be instrumental in ensuring that financial support reaches children from separated families. Your role will involve:

  • Engaging with clients and partner organizations primarily through telephone communication.
  • Maintaining professionalism and resilience in challenging situations.
  • Gathering and analyzing information from various sources to make informed decisions regarding child maintenance obligations.
  • Facilitating negotiations for child maintenance agreements and payments.
  • Ensuring compliance with payment schedules and communicating the implications of non-compliance.
  • Implementing enforcement actions when necessary.

What We Seek

We are looking for individuals who possess:

  • Strong communication abilities and a commitment to exceptional customer service.
  • Resilience and the capacity to handle sensitive conversations effectively.
  • A proactive work ethic, with the ability to manage personal workloads while collaborating with team members.
  • Analytical skills to interpret complex information for decision-making.
  • Proficiency in digital tools for maintaining accurate records.

Essential Qualifications

Candidates should demonstrate:

  • Outstanding communication skills.
  • Exceptional customer service capabilities.
  • Effective decision-making skills.

Work Environment and Benefits

Working with the Department for Work and Pensions offers numerous benefits, including tailored learning and development opportunities, flexible working arrangements, and a commitment to inclusion and diversity. Our focus on employee well-being is reflected in our support initiatives and resources available to all staff.

We value our employees and encourage participation in various networks that promote diversity and well-being within the workplace.

Working Hours

The standard working hours for this position are structured to provide flexibility while ensuring service delivery. Employees are expected to fulfill their contracted hours within the designated operational times.

Training and Development

Upon joining, you will undergo a comprehensive training program designed to equip you with the necessary skills and knowledge for your role.

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