Student Services and Hospitality Coordinator
19 hours ago
English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. Our mission is to provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.
Job DescriptionWe are seeking a highly motivated and organized Student Services and Hospitality Intern to join our team. As a Student Services and Hospitality Intern, you will play a multifaceted role within both our student services and marketing teams. Your primary responsibilities include leading engaging social program activities and creating compelling visual content to promote EP.
Key Responsibilities- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Coordinate with EP head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Provide excellent customer service, addressing inquiries and concerns.
- Assist in managing student accommodation arrangements.
- Collaborate with the Student Services team to ensure students' well-being.
- Efficiently handle and resolve student issues or complaints.
- Assist with administrative tasks related to hospitality services.
- Open to students applying as a requirement of their college, school, or university course.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- Internship Duration: 3 to 6 months
The Student Services and Hospitality Intern will also be expected to demonstrate their commitment to EP's values and regulations, including equal opportunities policy, and to minimize environmental impact in the performance of the role.
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