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HGV Service Advisor

2 months ago

Feltham, Greater London, United Kingdom HCP INTERNATIONAL Full time
HGV Service Advisor Role

We are seeking a skilled HGV Service Advisor to provide exceptional customer service and support to our clients near Feltham. The ideal candidate will be responsible for ensuring a smooth service experience, maximising workshop bookings, and promoting additional services and repairs.

Key Responsibilities:
  • Act as the primary contact for customers, providing accurate and timely information throughout the service process.
  • Maximise workshop bookings via proactive communication and follow-up.
  • Manage MOT bookings and invoicing ahead of test dates to ensure seamless service delivery.
  • Communicate effectively with customers, completing job cards accurately and efficiently.
  • Promote additional services and repairs to enhance customer satisfaction and revenue growth.
Requirements:
  • Strong understanding of the motor industry, with a focus on HGV services.
  • Previous experience in a HGV Service Advisor role or a similar Customer Service position.
  • Excellent organisational and administrative abilities, with a proactive approach to problem-solving.
  • Strong analytical skills, with the ability to interpret customer needs and preferences.
The Package:
  • A competitive salary of up to £31,000 OTE, reflecting your skills and experience.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your CV for consideration.