Client Services Manager
6 days ago
We are seeking a highly skilled and motivated Client Executive to join our team at Progeny. As a Client Executive, you will play a critical role in supporting our Financial Planners and Paraplanners to deliver exceptional client outcomes.
Key Responsibilities- Develop a comprehensive understanding of Progeny's offerings, operational processes, and procedures within defined Service Level Agreements (SLAs).
- Prepare, process, and support new business and the onboarding of new clients; processing and submitting a range of pensions, life assurance, and investment business.
- Prepare, process, and support the annual review journey.
- Ensure client data is accurate and up to date on both back office and provider systems.
- Act as the primary point of contact for clients, addressing their needs and inquiries within documented SLAs.
- Help to manage planner diaries and organise client meetings when required.
- Supporting administrative tasks and processes within specialist areas, including, Employee Benefits, Final Salary, and Mortgages.
- Experience in a supporting role within a financial service setting.
- Experience working in a client-facing role.
- Diploma in Financial Planning or working towards (desirable).
- Working towards CeMAP (Mortgages; desirable).
- Comprehensive knowledge of various provider platforms and their transactional requirements.
- Excellent interpersonal and client care skills.
- Exceptionally organised and self-directed with strong time management abilities.
- Thorough understanding of the financial services industry, including regulations.
- 30 days holiday plus public holidays
- Wellbeing day
- Birthday holiday
- Volunteering day
- Private medical insurance, 24/7 digital GP and health advice
- Employee assistance programme providing support for your mental and physical health
- Group pension scheme
- Life assurance scheme
- Eyecare vouchers
- Family leave
- Hybrid working
- Referral scheme
We are a forward-thinking and tech-driven company, using technology to eliminate paperwork, improve communications, and enrich the relationship between client and adviser. We believe that we all have the power to make good things happen and want to use our success as a catalyst for making real change. We created the Progeny Foundation to support local charities and have recently achieved the globally recognised B-Corp certification.
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