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Client Services Manager

2 months ago

Leeds, Leeds, United Kingdom Wolfenden Full time

About the Role:

We are seeking a highly organized and experienced Account Manager to join our team at Wolfenden. As an Account Manager, you will be responsible for managing a portfolio of clients, acting as the primary point of contact, and taking a strategic role in evaluating performance and activity plans.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, understanding their businesses and goals, and identifying new opportunities for growth.
  • Effectively brief production teams for client campaigns, ensuring client KPIs are hit, and deadlines are met.
  • Proactively develop and maintain a strong understanding of client businesses and their goals, identifying new opportunities for growth and exceeding client expectations.
  • Collaborate with the client services team to share ideas, learnings, and best practices.
  • Ensure every client touchpoint adds value, providing clients with insights to give a full and accurate picture of performance and opportunities.

About You:

We are looking for a highly organized individual who can manage multiple tasks at once and plan ahead to manage deadlines. You will be a natural and confident communicator with proven experience building rapport and strong relationships with clients. You will be friendly and approachable in nature, a proactive self-starter, and a real team player.

Requirements:

  • Experience working in a client services team in a similar agency at Account Manager or experienced Account Executive level.
  • Thirst for all things digital, ideally having worked with SEO and PPC production teams previously.
  • Genuine desire to learn about different businesses and how to apply this knowledge to contribute to growth through digital marketing.

What We Offer:

We offer a range of benefits and perks, including a 4.5-day working week with flexible hours and a hybrid approach to location. Our office shuts every Thursday morning until 1 pm to ensure a healthy work-life balance for our team. We also offer enhanced maternity and paternity packages, a private healthcare scheme, and an enhanced pension scheme. We have a dedicated training and development budget, open to anyone on our team, and monthly knowledge shares for regular cross-team learning.

Our Culture:

We prioritize employee wellbeing and recognition, with a monthly employee recognition program and monthly budgets for managers to appreciate their teams and reward excellent work. We have a collaborative office space in the heart of Leeds, which is dog-friendly and just a 5-minute walk from the train station. We also offer a range of other benefits, including a bonus scheme, a client referral scheme, an employee referral scheme, a Cycle to Work scheme, work anniversary meals on us, and more.