Regional Property Claims Manager
3 weeks ago
Join Careersat Ltd as a Regional Property Claims Manager
We are excited to announce an opportunity for a Regional Manager specializing in Property Claims for our esteemed national and international insurance client.
About the Role:
As a Regional Property Claims Manager, you will oversee a diverse portfolio of claims, each presenting unique challenges and values. Your role will be pivotal in managing a busy caseload while ensuring high standards of service delivery.
Key Responsibilities:
- Lead and manage a team of claims handlers and property loss adjusters, ensuring alignment with company standards.
- Oversee client account management and tailor services to meet individual client needs.
- Drive process improvements and implement transformational changes.
- Conduct performance evaluations and support the recruitment of new team members.
- Ensure that key performance indicators are consistently met and maintained.
- Effectively manage and progress all claims cases.
- Implement company systems and procedures with precision.
- Maintain the highest level of technical accuracy within the regional team.
- Draft high-quality correspondence for clients.
- Engage with clients in a fair and effective manner, adhering to high net worth insurer requirements.
- Foster strong relationships with clients, brokers, and contractors.
- Prepare comprehensive reports for departmental management.
- Encourage a collaborative team environment to achieve optimal results.
- Identify and pursue new business opportunities while maintaining existing client relationships.
- Supervise the processing of invoices and ensure timely approvals.
- Detect potential fraud cases and manage recoveries in accordance with service level agreements.
- Ensure accurate policy interpretation and validation.
- Prepare and review reports for clients in line with agreed formats and service level agreements.
- Maintain files to meet audit standards consistently.
- Address problems and complaints following documented procedures.
- Build strong working relationships with both clients and staff.
- Stay alert to business opportunities and refer them appropriately.
Essential Qualifications:
- A minimum of 3 years of experience in Property Claims or Property Insurance.
- Possession of or progress towards recognized professional qualifications at a diploma level.
- Strong attention to detail and analytical skills.
- Excellent verbal and written communication abilities.
- Proven experience in managing and organizing workloads effectively.
- Ability to thrive in a fast-paced, dynamic environment.
- Exceptional time management skills to meet tight deadlines.
- Minimum of 5 GCSEs at grade A-C, including Maths and English.
- Willingness to travel nationally and stay overnight as required.
- Availability to work on standby during peak periods, including weekends and public holidays.
- A strong client relationship ethos that exceeds customer expectations.
- A proactive and independent work approach.
- A collaborative team player.
Benefits:
- Access to a rewards platform with discounts from over 800 retailers.
- 25 days of annual leave, increasing with service.
- Well-being center access.
- A recognition program for outstanding contributions.
- Paid fertility treatment appointments.
- Pension scheme with matched contributions up to 5%.
- Life assurance coverage at 2 times the basic salary.
- Opportunities for professional development and training.
If you are seeking to advance your career in a dynamic and growing organization that values talent development, we invite you to explore this opportunity with us.
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