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Planner - Social Housing Repairs and Maintenance Specialist
2 months ago
Job Title: Planner - Social Housing Repairs and Maintenance
Job Type: Full-Time, Permanent
Location: Hertford
Salary: Up to £29k
About the Role:
We are seeking an experienced Planner to join our team at Howells Recruitment, working on repairs and maintenance within social housing. As a Planner, you will be responsible for managing calls on system, managing operatives' diaries, general administration, and planning repairs and maintenance requests to the relevant operative.
Key Responsibilities:
- Manage calls on system to ensure efficient allocation of resources
- Manage operatives' diaries to optimize scheduling and minimize delays
- Perform general administration tasks to support the team
- Plan repairs and maintenance requests to the relevant operative, ensuring timely completion and effective use of resources
- Ensure trade skill sets and location parameters are working effectively to meet client needs
- Liaise with operatives, tenants, and clients to resolve issues and provide excellent customer service
- Document control: ensure worksheets are received and checked to maintain accuracy and compliance
- Work towards individual and client Key Performance Indicators (KPIs) to drive performance and improvement
- Deal with council and private housing contracts, planning and scheduling routine, essential, and emergency property maintenance works
- Track and monitor progress to completion, ensuring timely delivery and effective use of resources
- Liaise with in-house and 3rd party engineers and tradesmen, as well as council operatives, to plan appointments, materials, and logistics, and reorganize schedules as needed
- Organize external supply companies to ensure timely delivery of materials and services
- Ensure all trades are ready and present on-site, and works are completed in-line with committed client completion dates
- Work in a fast-paced, demanding role, collaborating with key stakeholders, clients, councils, housing agents, suppliers, and trades to deliver excellent results
About Us:
Howells Recruitment is a modern, forward-thinking business that values the strengths, skills, and personalities of its people. We believe that our team members are the key to our success, and we are committed to providing a supportive and inclusive work environment.