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Account Planner
2 months ago
Planner/Customer Service Advisor - Social Housing
Location: Hertford
Salary up to £29k
Full-Time, Permanent position
We are seeking an experienced and proactive Repairs Planner/Scheduler to join our team at Howells Solutions Limited, working on repairs and maintenance within social housing. This is a full-time, permanent position based in Hertford.
Key Responsibilities:
• Manage calls on the system
• Manage operatives' diaries
• General administration
• Plan repairs and maintenance requests to the relevant operative
• Ensure trade skill sets and location parameters are working effectively
• Liaise with operatives, tenants, and the client
• Document Control - Ensure worksheets are received and checked
• Work towards individual and client KPIs
• Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
• Tracking and monitoring to completion
• Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials, and logistics, and reorganising of schedules
• Organisation of external supply companies
• Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.
