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Rail Operations Manager
2 months ago
We are seeking a highly skilled and experienced individual to join our team as a Rail Operator 2. As a key member of our station team, you will be responsible for ensuring the safe and efficient operation of our rail services.
Key Responsibilities- Lead a team of station assistants to provide a safe and welcoming environment for customers
- Ensure compliance with safety regulations and procedures
- Provide excellent customer service and resolve customer complaints in a professional manner
- Manage and maintain the cleanliness and presentation of the station
- Undertake emergency procedures and implement evacuation procedures when required
- Manage staff attendance and performance, including signing on/off records and ensuring staff are fit and capable for duty
- Ensure the safe and punctual dispatch of trains and maintain performance records
- Wear uniform and safety clothing as supplied and maintain a high standard of appearance
- Maintain security of the station premises during your booked time of attendance
- Have an understanding of ticket restrictions and ensure compliance with local instructions
- Able to travel to your location of work within 60 minutes for all shift times
- Good general education and strong customer focus
- Good interpersonal skills and team leadership ability
- Resilience and ability to work in a fast-paced environment
- Supervisory experience is desirable
- Able to distinguish colours with normal colour vision
Our customers need us all day, every day, and as part of the station team, you'll need to be able to work shifts at all times of the day and on every day of the week. On average, you will work 37 hours per week over 5 days, including a mixture of early, late, and weekend shifts.
The RewardThere may be opportunities to work on rest days or do overtime, which could give you the possibility of earning approximately £30,000 per annum plus regional allowance. As well as a competitive salary, we offer a variety of valuable benefits, including free duty and leisure travel on SWR services, free leisure travel for spouse/partner and dependants, and a range of exclusive retail offers.
About UsWe value our differences and maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought and progressive ways of working, and we support and provide flexible working options where possible.
