Head of Business to Consumer Sales

3 weeks ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time
Job Title: Head of Business to Consumer Sales

We are a leading tenant referencing business, providing comprehensive tenant insurance solutions and services across the UK.

Job Summary:

We are seeking a dynamic and results-driven Head of Business to Consumer Sales to lead our team to success. As the Head of Business to Consumer Sales, you will be responsible for driving growth of our tenant insurance product suite by leading and motivating a team of sales professionals.

Key Responsibilities:
  • Lead, mentor, and manage the B2C tenant sales contact centre for insurance and tenants services functions, maximizing revenue, exceeding revenue targets, and creating a high-performance culture that is focused on delivering good customer outcomes.
  • Manage the sales pipeline, forecast sales, and prepare regular reports for senior management.
  • Collaborate with Marketing and other supporting functions to produce effective campaigns, initiatives, and process improvements that drive growth.
  • Undertake monthly 1:1s with your management team to ensure open lines of communication and to identify strengths, weaknesses, training, and development requirements, implementing performance plans when required.
  • Proactively seek and deliver continuous process improvement.
  • Ensure resource management is well-planned in line with business needs and recruit new team members diligently, ensuring they are aligned to the business culture and values.
  • Ensure compliance with all regulatory requirements and maintain up-to-date knowledge of tenant insurance products and industry changes, implementing company policies and strategies within your team through strong communication.
  • Manage, motivate, develop, and lead members of the team through developing and implementing an effective reward and recognition, training, and development program.
  • Lead by example and drive a customer-centric approach within the team, focusing on delivering an exceptional customer experience in line with consumer duty requirements.
  • Identify areas of opportunity for the business to grow the B2C sales function and implement changes when required.
  • Know your customers - ensure customer intelligence is accurate, staying close to customer needs, and feeding back changes/products required to the rest of the business.
  • Ensure all regulatory requirements are implemented and demonstrated within your areas of responsibility.
What We Offer:

As well as a competitive salary, we offer a range of benefits, including a competitive holiday allowance, death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, flexible benefits package, and a first-class employee benefits and welfare package.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.



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