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Commercial Learning Development Manager

2 months ago

Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Commercial Learning Development Manager at Eakin Healthcare Group. This is an exciting opportunity to play a key part in supporting our organization to develop and execute an outcomes-driven global learning capability and support an approach to clinical voice that will enable colleagues and partners to achieve excellent commercial execution in healthcare.

Key Responsibilities
  1. Develop and Implement Training Framework: Create and set up a comprehensive training framework that includes clinical, product, and commercial training for all new and tenured employees, international subsidiaries, and business partners.
  2. Collaborate with Commercial Teams: Work with each commercial therapeutic area to develop and deliver high-quality training content for their teams and to their business partners, including facilitating the creation of clinical product training content, commercial training content, and product training content.
  3. Work with HR and Business Functions: Collaborate with Human Resources to deliver a comprehensive and consistent company induction training and the development of a structured training plan for each new employee, and work with all business functions to ensure non-commercial employees receive the appropriate level of clinical, product, and commercial training to be successful in their role.
  4. Design and Deliver Training Content: Design, structure, and format training content for optimal learning, including presentation templates, self-directed study, competency assessments, video, physical, or online content, and oversee international language translations and market-specific content.
  5. Coordinate Training Plan Documentation: Coordinate training plan documentation for employees and business partners, including eQMS, HR, EDU-NET, Excel, and MetaCompliance.
  6. Oversee Online Training Platform: Oversee the creation of an online training platform suitable for all users, including business partners.
  7. Deliver Training and Train-the-Trainer Training: Deliver training and train-the-trainer training to ensure a clear link is shown between the clinical application of the product, the procedures our products are used for, the outcomes intended with the products, and how, where, and why to use our products.
Key Skills
  1. Passionate about Learning: Demonstrate a passion for learning and a proven track record of working in a commercial setting, building and delivering dynamic and engaging clinical, product, and commercial training programs that promote confidence and knowledge retention.
  2. Commercial Acumen: Demonstrate commercial acumen and an understanding of the end-to-end medical device sales process and decision makers in domestic and international markets.
  3. Clinical Experience: Have been a Registered General Nurse (RGN) with clinical experience, or demonstrate strong clinical product training and clinical selling experience.
  4. Regulatory Knowledge: Illustrate understanding of regulatory requirements for class I and class II medical devices in major international markets and the compliance and governance requirements regarding product training.
  5. Training Strategies: Demonstrate an understanding of how people learn and experience of applying training strategies.
  6. KOL Relationships: Demonstrate relationships built with Key Opinion Leaders (KOLs) and clinicians while working in a commercial setting.
  7. Medical Device Experience: Experience working with medical devices used in both acute settings and for chronic conditions managed in the community.
  8. Sales and Marketing Experience: Direct sales and marketing management experience, including delivering sales model training and building online training (eLearning) platforms.
Working Relationships

This role requires strong working relationships with various internal and external stakeholders, including:

  1. Corporate Development Office
  2. Ostomy, respiratory, and surgical commercial teams
  3. HR - all roles/levels, with a key working relationship with the Head of Learning & Development
  4. R&D
  5. Finance, IT, and operations functions
  6. Management Forum
  7. International business partners (i.e., distributors)
  8. Key Opinion Leaders (KOL)
  9. Healthcare systems, hospitals, and clinics
  10. Universities and other educational institutions
Additional Information

This role may require occasional domestic and international travel to support commercial teams and business partners where required.