Store Operations Manager

Job Title: Store Operations Manager

Company: Bubble City Ltd

Job Type: Full-time

Location: [Insert Location]

Job Category: Retail

About Us: Bubble City Ltd is a leading provider of high-quality beverages and exceptional customer service.

Job Summary: We are seeking a highly motivated and experienced Store Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our store, ensuring excellent customer service, and driving sales growth.

• Customer Service: Provide exceptional customer service to ensure maximum customer satisfaction.
• Store Operations: Manage and supervise store operations to drive efficiency and profitability.
• Human Resources: Handle HR tasks including recruitment, training, and termination processes.
• Team Management: Maintain team motivation and unity.
• Store Administration: Manage store administration, set sales targets, implement performance evaluations, and oversee financial reports.
• Collaboration: Collaborate with various departments such as HR, Operations, Warehouse, and Marketing.
• Regulatory Compliance: Ensure adherence to company regulatory policies and daily store guidelines for food safety and sanitation.
• Inventory Management: Monitor inventory levels and place orders as necessary.
• Scheduling: Schedule and oversee staff roster to ensure adequate manpower.
• Quality Standards: Uphold quality standards in customer service and health and safety regulations.
• Store Reputation: Safeguard the store's reputation and stability.
• Team Development: Cultivate a dynamic work environment to support the growth of bubble tea baristas.
• Performance Management: Develop and retain a high-performing team.
• Customer Complaints: Address customer complaints and concerns professionally.
• Training and Development: Train and educate your team on beverage preparation processes and protocols.
• Marketing: Manage and generate content for TikTok within your branch.
• Task Completion: Complete assigned tasks promptly.

• Experience: 12 years minimum experience in a managerial/supervisory position, driving a sales-oriented culture in the fast-paced food and beverage sector.
• Availability: Ability to work flexible hours, including evenings, weekends, and holidays.
• Work Authorization: Legally authorized to work in the UK.
• Attitude: Energetic with a positive mindset and a can-do attitude.
• Leadership and Customer Service Skills: Strong leadership and customer service skills.
• Attendance and Punctuality: Consistent attendance and punctuality.
• Willingness to Learn: Willingness to acquire new skills and impart knowledge to customers and the team.

• Abundant Career Advancement Opportunities: Offer abundant career advancement opportunities within the Bubble City Ltd family.
• Complimentary Beverages: Enjoy complimentary bubble tea beverages.
• Staff Discount Program: Access to a staff discount program for our delicious bubble teas.
• Comprehensive Training: Receive comprehensive step-by-step training for a seamless integration into the team.