Operational Support Officer

1 month ago

Kirk Deighton, United Kingdom Mitie Full time

Operational Support Officer - HMP Millsike

Salary: £29,345

Are you seeking a role where your contributions can truly impact lives?

About HMP Millsike - A Progressive Approach to Incarceration

HMP Millsike represents a modern correctional facility focused on transforming lives through innovative, evidence-based practices. Our mission is to ensure public safety while cultivating an atmosphere conducive to rehabilitation and personal development. We strive to establish a dynamic community where individuals can acquire the skills and resilience necessary for successful reintegration into society.

Essential Skills and Attributes

  • Empathy
  • Integrity
  • Resilience
  • Respectfulness
  • Assertiveness
  • Effective Communication
  • Non-judgmental Attitude
  • Basic IT Proficiency

Reasons to Consider This Position

  • Make a significant difference in individuals' lives
  • Opportunity to advance your career within a cutting-edge correctional facility
  • Continuous skill development while collaborating with a remarkable team
  • Competitive salary of £29,345 along with a comprehensive benefits package
  • Permanent full-time position with a 40-hour work week

Core Values and Organizational Culture

  • Unity: Delivering exceptional service through collaboration.
  • Integrity and Trust: Maintaining integrity and trust in all endeavors.
  • Excellence: Dedicated to superior service delivery.
  • Diversity as Strength: Valuing diverse backgrounds to inspire innovative solutions.
  • Customer Focus: Prioritizing the needs of our clients.

Key Responsibilities of the Operational Support Officer

  • As an Operational Support Officer, you will be crucial in ensuring the safety, security, and welfare of staff, visitors, and inmates at HMP Millsike. Your duties will encompass:
  • Overseeing entry and exit protocols for personnel, visitors, contractors, and vehicles.
  • Delivering outstanding customer service to visitors, creating a welcoming and secure atmosphere.
  • Assisting visitors and addressing inquiries regarding various aspects of prison life.
  • Providing support to visitors, recognizing the emotional challenges faced by families and friends of inmates.
  • Conducting regular security patrols to uphold external safety.
  • Executing searches and confiscating prohibited items in accordance with established policies.
  • Escorting visitors and inmates to maintain safety and security.
  • Managing mail and documenting contraband items.
  • Supervising inmate activities, including clothing and property exchanges.
  • Utilizing the facility's radio system and monitoring CCTV operations.
  • Overseeing the inmates' PIN Phone system and maintaining accurate logs.
  • Ensuring adherence to safeguarding protocols and seeking guidance when necessary.
  • Performing administrative duties to guarantee precise data management.

Candidate Profile

We encourage applications from individuals who are driven, diligent, and eager to learn. The following qualifications are essential for the Operational Support Officer role:

Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).

Strong communication abilities.

Why Choose Mitie?

At Mitie Care & Custody, we prioritize diversity and inclusion in our operations. We are dedicated to fostering an environment where everyone can excel and reach their full potential. Our diverse culture promotes innovation and creativity, ensuring that all perspectives are acknowledged and valued. By becoming part of our team, you contribute to making a positive difference in the lives of inmates and their families.


Employee Benefits
  • Health and Wellness: Access to fitness facilities and classes such as yoga and Pilates. Affordable, nutritious meals available at the staff canteen.
  • Electric Minibus Service: An accessible electric minibus will transport employees between designated locations and the facility, aligning with shift schedules.
  • Virtual Healthcare Services: Unlimited 24/7 virtual consultations for employees and their families, alleviating the stress of waiting for standard appointments.
  • Health and Wellbeing Events: Biannual events offering health assessments, nutrition information, work-life balance guidance, and prizes.
  • Long Service Recognition: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years.
  • Benefits Platform: Access to a variety of perks including gym memberships, dental insurance, dining discounts, and a Health Cash Plan.
  • Discount Portal: Savings at over 1,200 retailers, supporting employee wellbeing and managing living costs.
  • Enhanced Family Leave: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus.
  • Free Shares Scheme: Complimentary shares for staff to foster a sense of investment and belonging.
  • Financial Guidance: Services from Salary Finance, including pay advances, low-interest loans, and personalized budgeting assistance.
  • Vacation Entitlements: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks per year, including statutory holidays, with potential increases based on tenure.
  • Pension Plans: Mitie provides two pension schemes to support your retirement planning.
  • Life Insurance: Mitie offers life insurance as a lump sum benefit for all permanent and fixed-term employees.

If you are passionate about making a meaningful impact and wish to contribute to a supportive environment that empowers individuals to realize their potential, consider a career with Mitie Care & Custody at HMP Millsike.

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