Contract Performance Analyst

2 weeks ago


Bolton, Bolton, United Kingdom DIAMOND BUS Full time

Diamond Bus - Contract Performance Analyst

We are seeking a driven and analytical Contract Performance Analyst to join our dynamic Commercial Team in the North West region. This role will play a crucial part in ensuring the smooth operation and future growth of our bus services across Greater Manchester and Lancashire.

As part of a dedicated team, you will work closely with key stakeholders to monitor performance, identify areas for improvement, and contribute to strategic decision-making. Your expertise in data analysis and reporting will be essential in shaping the success of our operations.

Your Responsibilities:

  • Analyze contractual performance standards and ensure compliance.
  • Track daily operational metrics and identify trends for enhancement.
  • Prepare comprehensive reports on performance indicators for senior management.
  • Develop and maintain key performance dashboards to visualize data effectively.
  • Support the compilation of reports for regulatory bodies such as TfGM/GMCA.
  • Contribute to implementing temporary route changes and proposing schedule improvements.
  • Collaborate in resolving service-related issues and evaluating change requests.
  • Compile and implement accurate schedule adjustments.
  • Ensure timely submission of contractual data to relevant authorities.
  • Maintain and update systems for efficient data management.

Your Skills and Qualifications:

  • Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Proficiency in computer software and scheduling tools.
  • A commitment to achieving objectives and driving continuous improvement.
  • Excellent organizational skills and the ability to manage multiple tasks effectively.


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