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Field Service Technician
2 months ago
Fusion People Ltd is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the EPOS industry.
Key Responsibilities:- Perform troubleshooting and repair of EPOS systems and hardware components
- Install, move, add, change, and remove (IMAC/R) hardware and software products and components
- Provide detailed debriefing on all performed activities and proactively inform customers about performed actions
- Participate in regular hardware and software trainings and receive certification after passing relevant tests
- Proven track record of more than 1 year as a Service Technician
- Successfully completed education in IT or mechatronic/electronic-related profession
- PC literacy and good knowledge and application of the relevant tools and methods
- Product knowledge of relevant industry and basic ITIL skills preferred
- Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment
- Acceptance of exposure to outside elements
- Shift adaptability, which includes an on-call rotation for evenings and weekends
- Exceptional customer service skills are needed
- Ability to organize and inventory truck stock parts and tools
- Sense of urgency, organizational skills, professional presence, and ability to work in a team environment
- Firstline or Service Technician work experience preferred
- A competitive day rate of £134.46 per day in scope of IR35 (umbrella)
- PAYE option available
- Overtime rates: £22.41 per hour (umbrella) for Monday to Saturday, £29.88 per hour (umbrella) for Sundays and Bank Holidays, £2.00 (umbrella) for standby hourly rate Monday to Saturday, and £3.00 (umbrella) for standby hourly rate Sunday
- Provided with a van, fuel card, mobile phone, and laptop to carry out the role
- Classroom training with shadowing another engineer (training is paid)
Fusion People Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.