CRM Business Analyst

2 weeks ago

Ashby Magna, Leicestershire, United Kingdom MSX INTERNATIONAL Full time
About the Role

We are seeking a highly skilled CRM Business Analyst to join our team at MSX International. As a CRM Business Analyst, you will play a pivotal role in ensuring that our CRM system meets technical specifications and aligns with our organisation's strategic objectives.

Key Responsibilities
  • Collaborate with stakeholders to identify business requirements and define CRM features and functionality.
  • Work closely with software and QA engineers to ensure a shared understanding of user stories.
  • Assist in prioritising the CRM development backlog and support testing and evaluation activities.
  • Gather feedback from customers on the CRM's performance, usability, and satisfaction.
  • Identify areas for CRM improvement, enhancement, and innovation.
What You'll Need
  • Strong analytical and problem-solving skills.
  • Experience with data migration and integration in CRM projects.
  • Good understanding of sales operations and business analysis tools and methodologies.
  • Excellent communication and interpersonal skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements.
About MSX International

MSX International is a global organisation with over 5,000 employees across more than 80 countries. We provide industry-leading expertise in mobility, consumer engagement, and sales performance. Our purpose is to empower movers and makers to thrive in an ever-changing world.

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