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Business Continuity and Incident Management Specialist
1 month ago
Wolters Kluwer's Corporate Performance & Environmental Social & Governance (CP&ESG) organization is seeking a highly skilled Business Continuity and Incident Management professional to join our divisional staff. This exciting opportunity will enable you to work with a highly innovative team to strengthen resilience capabilities across our divisional business, closely partnering with Corporate Risk Management and the Global BC/IM community.
Key Responsibilities:- Establish and maintain a Business Continuity governance structure, ensuring consistency with the corporate BCM framework and policies.
- Develop, implement, and oversee all aspects of business continuity functions across the Division, focusing on operational readiness and incident management.
- Provide strategic and operational support to business units, collaborating with senior leadership to perform Business Impact Analysis (BIAs) and create Business Continuity Plans (BCPs).
- Support business units in performing SOC audits, internal audits, customer audits, and customer due diligence on BC matters, driving better customer experience.
- Drive quality improvements based on risk assessments and deliver efficiency gains through harmonization and standardization of BC practices across the division.
- Gain and maintain knowledge of all relevant policies, processes, and technologies affecting CP&ESG business unit operations.
- Perform ongoing review and updates of existing BCP policies, managing and validating relevant documentation.
- Oversee partner and vendor audit readiness with respect to divisional BC/IM.
- Support and coordinate training and development of BC coordinators and SMEs in each business unit and oversee the divisional BC communities.
- Coordinate with IT Disaster Recovery to mitigate gaps uncovered from Business Impact Analysis.
- Communicate and train others on a coordinated and consistent continuity policy and standards.
- Respond to specific customer, regulatory, insurers' demands, and questionnaires related to operational and continuity areas.
- Manage process and continuity vulnerability activities by identifying, evaluating, conducting, scheduling, and leading continuity analysis functions.
- Produce metrics reporting the state of continuity programs.
- Provide operational Business Continuity input and requirements to Wolters Kluwer's Global Business Services IT DR team to meet client operational recovery requirements.
- Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care.
- Bachelor's degree or higher in Business, Finance, Accounting, computer science, or related field or equivalent experience.
- Military or Civilian Incident Command System or Crisis Management Training and Certifications, a plus.
- Certified Business Continuity Professional, Disaster Recovery Institute International or equivalent certification, preferred.
- Experience in business control, Finance, risk management, and/or business continuity/disaster recovery and Incident/Crisis Management, preferably with an IT or consulting background.
- Experience working within or for a global, publicly traded company, a plus.
- Working in a medium to large company overseeing business control/risk management activities.
- Experience applying Enterprise Risk Management standards, Risk Assessment Frameworks, Tools (Ex. Fusion Risk Management), a plus.
- Cross-functional/cross-country/cross-geography project management experience and driving results working with operating teams, not under your direct control, would be an advantage.
- Experience in building and leveraging an international network and working effectively cross-functionally.
- Familiarity with data privacy matters in a global organization with a European footprint, a plus.
- Excellent written and verbal communication and influencing skills (in English).
- European languages, a plus.
- Tech savvy: Proficient with Microsoft Office Suite applications, other Risk Managing tools, a plus.
- MBCI – Member Business Continuity Institute, Business Continuity Institute, a plus.
This work will require occasional regional (EU) travel and likely an annual trip to USA or possibly India to meet with divisional, business unit leaders, colleagues, customers, vendors, and/or members of the BC&IM community or as otherwise assigned.
Expected +/- 10%-20% of total work time.
