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Resource Planning Specialist

3 months ago

London, Greater London, United Kingdom MetroBank Full time
Position Title: Forecasting and Planning Analyst

Department: Operations

Location: Holborn Office

Reference Number: 21980

Overview:

At Metro Bank, we prioritize our people and have been recognized as a Top 10 'Most Loved Workplace' for two consecutive years. Our culture fosters an environment where every colleague feels valued, respected, and included.

We are committed to diversity and inclusion, ensuring we seek the best talent from a wide array of communities. We also support work-life balance, offering hybrid working arrangements wherever feasible.


Key Responsibilities:
  • Conduct trend and data analysis to inform both short-term and long-term forecasts for call patterns and average handling times.
  • Manage Resource models for COO areas and stores adhering to the monthly data and forecasting cycle.
  • Engage with stakeholders to clarify or challenge fluctuations in workloads.
  • Perform low-level impact assessments for operational changes and quantify the associated FTE impact.
  • Maintain comprehensive data sets essential for forecasting analysis.
  • Analyze performance metrics to identify areas of concern and opportunities for enhancement.
  • Contribute to the broader Resource Planning and Operational delivery framework.

As a financial institution, we recognize that risk management is integral to our operations.

We value individuals who take ownership, prioritize ethical practices for customers and colleagues, and can address any concerns proactively.


Qualifications:
  • Demonstrated experience in Resource Planning as an analyst in any capacity.
  • Strong analytical and numerical skills with a keen eye for detail.
  • Ability to think laterally, considering cross-channel interdependencies, ideally with experience across various channels such as contact centers, retail, and back-office operations.
  • Proven experience in managing diverse stakeholders with varying needs and priorities.
  • A passion for working in a dynamic, customer-centric environment where change is the norm.
  • Awareness of the risks associated with the role and their implications for Metro Bank and its stakeholders.

Our Commitment to You:
  • We offer a competitive salary, discretionary annual bonus, and a comprehensive benefits package, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and various colleague discounts.
  • We provide training and development opportunities to help you succeed in your role, with many internal promotions available.

Important Note:
We understand that candidates may hesitate to apply if they do not meet every requirement. We encourage you to apply even if you feel you may not meet all criteria. We value diverse teams and welcome flexible working requests.