Resource Planning Specialist
1 month ago
At TikTok, we're looking for a skilled Resource Planning Analyst to join our AI Data Service and Operations team. As a key member of our team, you will play a crucial role in managing our resource planning cycle and process to ensure operational efficiency at a large scale.
Responsibilities:- Develop and implement resource planning strategies to ensure the right resources are in the right place, at the right time, to maintain operational efficiency.
- Collaborate with operations delivery teams to govern planning parameters and review ad-hoc resource requests or out-of-norm scenarios.
- Analyze data to review operations volume and performance trends, identifying areas for improvement and implementing process enhancements.
- Drive process improvement projects to regularly improve the resource planning process and ensure relevance across different groups of stakeholders.
- Manage capacity delivery schedules and use data-driven analysis to model various deployment scenarios.
- Work with cross-functional teams to improve capacity monitoring and reporting tools.
- Bachelor's degree in a relevant field, such as business, economics, or statistics.
- Minimum 3 years of relevant work experience, including data analysis, resource management, and strategic planning. Experience with large-scale operations planning is a plus.
- Expertise in data analysis, with proficiency in Excel and SQL.
- Proficiency in Mandarin and full proficiency in English due to working with the Chinese market.
- Proven record of stakeholder management and influencing skills, especially with senior stakeholders.
- Strong expertise in utilizing SQL and other data analysis tools.
- Experience in labeling/data annotation.
- Regional/global working experience.
- Proven experience in a BPO/Social Media/Call center environment is an advantage.
- Attention to detail, comfortably handling large sets of data while spotting granular details.
- Comfortable working with global teams in different time zones.
TikTok is committed to the wellbeing of all our employees and promises to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
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