Enterprise Client Success Manager

4 weeks ago

London, Greater London, United Kingdom Rewardgateway Full time
Job Title: Enterprise Client Success Manager

Reward Gateway is seeking a highly skilled Enterprise Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for delivering a world-class service to our clients, driving customer satisfaction and usage, and building strong relationships with our clients.

Key Responsibilities:
  • Manage a portfolio of approximately 25 to 30 accounts, providing proactive support and guidance to clients to ensure they achieve their goals and objectives.
  • Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Develop and implement strategic plans to improve client health scores, drive product adoption, and increase transactional revenue growth.
  • Collaborate with cross-functional teams to identify and solve complex issues, ensuring timely and effective resolution.
  • Provide exceptional customer service, responding to client inquiries and requests in a timely and professional manner.
  • Stay up-to-date with industry trends, best practices, and product updates to provide expert advice and guidance to clients.
  • Work closely with the Implementation team to onboard new clients and products, ensuring a smooth and successful transition.
  • Conduct regular client reviews and feedback sessions to understand client needs and preferences, and make recommendations for improvement.
  • Develop and maintain a deep understanding of client business objectives, challenges, and pain points to provide tailored solutions and support.
Requirements:
  • 4+ years of experience in Client Success, preferably in a similar role.
  • Proven track record of delivering high client retention and growth, with a strong focus on customer satisfaction and NPS scores.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical and strategic thinking skills, with the ability to develop and implement effective plans to drive client success.
  • Experience with Salesforce and other CRM tools, with a strong understanding of data analysis and reporting.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on continuous learning and improvement.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to cutting-edge technology and tools, with a focus on innovation and excellence.

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