IT Helpdesk Coordinator

4 weeks ago

Teddington, Greater London, United Kingdom DiverseJobsMatter Full time
Position Overview

Role Summary

DiverseJobsMatter is seeking a skilled Technical Support Specialist to enhance our Support team. This role presents a unique opportunity to assist our diverse workforce across multiple regions, contributing to impactful initiatives.

Do you possess a strong background in managing Windows network systems, including Active Directory, along with experience in cloud-based solutions such as Google Workspace?

As a dedicated IT professional, you will collaborate with a dynamic Helpdesk team to deliver first and second-line support to users both domestically and internationally. Your responsibilities will encompass:

Providing comprehensive IT guidance to users, addressing a wide range of support inquiries related to Windows 10 laptops and Windows Server (2012R).

Key Qualifications:

  • Demonstrated expertise in delivering technical assistance.
  • A commitment to exceptional customer service.
  • Proficiency in diagnosing and resolving user support issues, faults, and requests.
  • Ensuring efficient resolution of each support call.

We value clear communication and critical thinking, alongside a friendly and professional demeanor in all interactions. Additionally, sensitivity to cultural diversity is essential in our global operational context.

Flexible Work Arrangement: This position supports a hybrid work model, allowing for a combination of in-office and remote work as agreed upon with management.

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