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Customer Experience Coordinator

2 months ago

Teddington, Greater London, United Kingdom Dexters Full time
{"h1": "Customer Experience Administrator", "p": "At Dexters, we are seeking a highly organized and detail-oriented Customer Experience Administrator to join our Customer Relations Team. As a key member of our team, you will be responsible for providing administrative support to ensure accurate and timely response and logging of all feedback received. You will work closely with the Customer Relations Team to ensure that all feedback is carefully responded to and actioned, and that all GDPR requests are handled promptly and efficiently.

Responsibilities:

* Monitor online review sites and receive, register, and respond to all incoming feedback
* Assist with the production of monthly figures, including feedback and team stats
* Respond to and accurately action GDPR requests
* Assist the Customer Relations Team with complaint files as needed
* Assist in developing and documenting best practice for the teams

Requirements:

* Passion for customer service and upholding our service standards
* Previous experience within Dexters with a great track record
* Good knowledge of Dexters best practices
* Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels
* Excellent timekeeping and absence record
* Enthusiastic, 'Nothing is too much trouble' attitude
* Smart, well-presented – uphold dress code
* Ambassador for the company, always acting in the best interest of the company

Benefits:

* Generous reward packages with uncapped commission
* Fast track career options
* Pension contribution scheme
* Comprehensive training programme from apprenticeship to industry qualifications
* Team and social events
* Birthday day off
* Generous holiday allowance, 25 days+ (including extra days for long service)
* Paid day off to volunteer at the charity of your choice
* Wellbeing support - Beauty and fitness discounts - Enhanced Maternity and Paternity - Season ticket loan - Cycle to work scheme including Forest bikes
"}