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Service Desk Director
2 months ago
Service Delivery Manager (Service Desk)
Job Type: Permanent
Location: Merseyside (hybrid)
Industry: Not-for-Profit
Salary: £51,000
Benefits:
- 25 days annual leave, rising to 30 days over time (plus bank holidays on top)
- Enhanced employer contributions to pension
- Flexible working policies
- Help towards health expenses
- Enhanced maternity and paternity leave
- Training budgets for personal development
Job Summary:
We are seeking a highly skilled Service Delivery Manager to join our team at Gravitas Recruitment Group (Global) Ltd. As a Service Delivery Manager, you will be responsible for leading the Service Desk team and driving service excellence across the organization.
Key Responsibilities:
- Creating and implementing Service Level Agreements (SLAs) to ensure high-quality service delivery
- Engaging with key stakeholders to understand their needs and expectations
- Reviewing and analyzing Key Performance Indicators (KPIs) to identify areas for improvement
- Developing and implementing strategies to improve service desk culture and reduce regular issues
- Collaborating with the business to understand their needs and develop a self-service model
Requirements:
- Proven experience in service delivery management
- Strong leadership and stakeholder engagement skills
- Ability to analyze data and make informed decisions
- Excellent communication and interpersonal skills
- Experience with service desk software and tools
What We Offer:
We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please submit your application, including your up-to-date CV, for review.
