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Senior Group Reservations Manager

2 months ago

Fleet Hampshire, United Kingdom BCD Meetings & Events Limited Full time

About BCD Meetings & Events Limited:

We are a leading global meetings and events agency that provides innovative solutions to drive business forward. Our team of 1,500+ people are committed to sustainability and delivering exceptional results for our customers.

About the Role:

We are seeking a highly skilled Senior Group Reservations Manager to join our growing Delegate Management project team. As a key member of our team, you will be responsible for ensuring the smooth delivery of hotel project deliverables, meeting client expectations, and providing regular project reporting.

Key Responsibilities:

  • Act as Lead in the delivery of hotel project deliverables, ensuring client expectations are met
  • Demonstrate a good understanding of hotel contracting and its application to city-wide projects
  • Provide regular project reporting to clients on a daily basis
  • Have an understanding of group hotel accommodation/reservations and utilize experience for contracting
  • Create, oversee, and implement project plans
  • Research, recommend, negotiate, and contract appropriate accommodation
  • Be client-facing and communicate effectively with internal and external stakeholders
  • Mentor and support new recruits as requested
  • Have the ability and willingness to travel onsite as required to support events

Requirements:

  • Project management experience in a meetings and events environment
  • Demonstrated hotel front office or reservations experience
  • Client and delegate-facing experience
  • High level of comfort and accuracy with figures and numerical data
  • Effective communication and problem-solving skills
  • Ability to juggle multiple priorities, projects, and tight deadlines

Benefits:

  • Life Assurance x2 annual salary
  • 25 days holiday plus bank holidays
  • Private healthcare
  • Birthday day off
  • Holiday Purchase Scheme - allowing up to 5 additional holiday days
  • Discounted rates on hotels and travel
  • Gym and fitness discounts
  • Pension Scheme
  • Company Sick pay
  • Lifestyle Benefits

Working Arrangements:

  • This is a hybrid role that requires 1-2 days a week in our Fleet office
  • Standard working hours are 9:00am - 5:30pm with an hour break
  • Ability to travel within the UK and overseas
  • Right to work within the UK