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Operations Excellence Manager
2 months ago
Job Summary:
MVP Recruitment Solutions is seeking a highly skilled and experienced Operations Excellence Manager to join our team. As a key member of our organization, you will be responsible for driving positive change across our warehouse fulfilment operations and ensuring a seamless onboarding experience for new clients.
Key Responsibilities:
- Process Improvement: Collaborate with stakeholders to develop, implement, and optimize processes that align with business objectives and drive exceptional customer experiences.
- Operational Efficiency: Define, measure, and continuously improve standard operating procedures to enhance efficiency and performance.
- Technology Adoption: Leverage technology solutions to streamline operations and drive innovation.
- Customer Onboarding: Manage and support the onboarding process for new clients, ensuring a smooth transition.
- Peak Performance: Provide operational support during peak periods and manage key projects.
- Health & Safety: Champion a culture of safety excellence and ensure compliance with all regulations.
- Financial Management: Develop operational forecasts, adhere to budgetary requirements, and implement cost-saving initiatives.
- Accreditation Support: Ensure compliance with accreditation criteria and implement necessary policies and procedures.
Candidate Requirements:
- Experience in a fast-paced, high-growth environment with a proven ability to manage competing priorities.
- Ideal - knowledge of warehouse / logistics / fulfilment processes.
- Demonstrated experience in process improvement and technology implementation.
- Ideal – previous experience / knowledge of Warehouse Management Systems (WMS).
- Strong organizational, planning, and multitasking skills.
- Analytical mindset and problem-solving abilities to identify and resolve issues effectively.
- Customer-focused approach with a passion for delivering exceptional service.
- Collaborative working style, able to work cross-functionally across the business.
- Ability to thrive in a dynamic and demanding environment.
- Intermediate proficiency in Microsoft Office apps, particularly in Excel.
About MVP Recruitment Solutions:
MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for 40 years. We are proud to be an Equal Opportunities Employer.
