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HGV Workshop Controller

2 months ago

Tunbridge Wells, Kent, United Kingdom Sprint Recruitment Full time
About the Role

Sprint Recruitment is seeking an experienced and skilled HGV Workshop Controller to join our client's team in Tunbridge Wells. As a key member of the workshop team, you will be responsible for ensuring the profitable and efficient operation of the workshop, while achieving maximum utilisation from productive staff.

Key Responsibilities
  • Ensure high standards of quality and minimize rectification work.
  • Use initiative to work with the Customer Service Reception to ensure the workshops are always loaded to their full potential, controlling labour efficiency and productivity.
  • Identify jobs that are exceeding their allocated times and address these issues with the relevant technicians/workshop supervisors.
  • Control the day-to-day running of the workshop and liaise with the VMU Manager.
  • Manage the handover of complex or potentially contentious jobs to ensure full buy-in and agreement from the customer.
  • Manage the performance of the Service Department to ensure that KPI targets are met.
  • Ensure that productive staff are aware of their workload and standard times.
Requirements
  • Technical qualifications equivalent to City & Guilds or NVQ Level 3 in HGV Vehicle Technology.
  • Previous experience with a supervisory/managerial capacity within the Commercial Vehicle Industry.
  • Excellent written and verbal communication skills.
  • Full knowledge of VOSA requirements and MOT testers manual.
  • An understanding of Operators Licence Laws and Regulations.
  • Ability to maintain personal technical knowledge and skills and remain up to date on best working practices.
  • Class 1 HGV Licence is an advantage.
  • Ability to work well under pressure and on own initiative.
  • Computer literate and a good working knowledge of Microsoft Office applications.