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Service Desk Manager
2 months ago
ExamWorks UK is seeking a skilled Service Desk Manager to lead our 1st line IT Service Desk team in delivering exceptional support to our 850 users. As a key member of our IT Service Delivery team, you will work closely with the Business Support Manager to ensure that service levels and customer expectations are met or exceeded.
The successful candidate will have a strong background in managing IT service desks, with experience in Azure, VDI, Horizon Service Now, VM Ware, and Microsoft stack. They will also possess excellent customer service skills, with the ability to coach and develop a small functional team.
We are looking for a motivated individual who can drive the output and performance of the team, ensuring that standards and processes are followed to meet defined benchmarks. If you have a passion for delivering exceptional customer service and leading a high-performing team, we encourage you to apply.
Key Responsibilities- Manage the 1st line IT Service Desk team, ensuring that service levels and customer expectations are met or exceeded.
- Develop and implement processes to improve team performance and efficiency.
- Collaborate with the Business Support Manager to ensure alignment with business objectives.
- Provide coaching and development opportunities to team members.
- Ensure compliance with ISO27001 and ITIL best practices.
- Competitive salary and benefits package.
- Opportunities for continuous training and development.
- Appraisal programs for career progression and salary increments.
- Pension scheme with employer matching.
- Employee referral program with rewards.
- Free parking and cycle-to-work scheme.
- Relaxed working environment with flexible working hours.
- Match funding for charitable activities.
- Employee Assistance program with legal advice and counseling.
This role is based at Barton House, Northgate Close, Horwich, Bolton, BL6 6PQ. We offer a 37.5-hour working week with 1 in 5 weeks on call. If you are a motivated and experienced Service Desk Manager looking for a new challenge, we encourage you to apply.
