Service Manager

14 hours ago

Luton, Luton, United Kingdom Bennett and Game Recruitment LTD Full time
Service Manager Job Overview

As a Service Manager at Bennett and Game Recruitment LTD, you will be responsible for managing a team of skilled engineers at our Luton depot. Your primary goal will be to ensure the efficient operation of the depot, improve processes, and deliver first-class service to our customers.

Key Responsibilities:
  • Organize and manage a team of skilled engineers to ensure seamless service delivery.
  • Coordinate with other departments to guarantee parts availability and optimize time management.
  • Manage and optimize call-outs to ensure all customers receive exceptional service.
  • Develop and maintain relationships with valued customers to drive business growth.
  • Maintain WIP at a manageable level in line with company policy.
Requirements:
  • Proven experience as a Service Manager in the agricultural or ground care industry, or a relevant transferable industry.
  • Excellent understanding of the machinery and seasonal pressure for our customers and the business.
  • Strong communication skills to effectively interact with engineers and customers.
  • Ability to work under pressure and meet challenging deadlines in a time-sensitive environment.
  • Flexibility to work some Saturday mornings during busy periods.
Benefits:
  • Competitive salary: £35,000-£42,000.
  • Standard working hours: Monday-Friday, 8am-5:30pm.
  • Holiday package: 24 days + 8 bank holidays.
  • Company vehicle.
  • Life assurance and dependent's pension.
  • Ongoing training and development opportunities.
  • Pension scheme: 3% employee contribution and 7% employer contribution.

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