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ECM Officer

2 months ago

Chester, Cheshire, United Kingdom Homecarers Cheshire Full time
About the Role

**Job Summary:**

We are seeking a highly skilled ECM Officer to join our team at Homecarers Cheshire. As a key member of our compliance team, you will be responsible for ensuring that our homecare services meet the highest standards of quality and compliance.

Main Responsibilities:

  • Support the Compliance Manager in conducting regular audits of our homecare services to ensure compliance with regulatory requirements.
  • Monitor frontline staff to ensure they are delivering high-quality care and services to our customers.
  • Implement corrective action plans to address compliance failings and monitor progress.
  • Carry out medication audits and spot checks to ensure compliance with regulatory requirements.
  • Work with the Care Manager to ensure that staff supervisions are conducted in line with the supervision schedule.
  • Monitor compliments, complaints, incidents, and safeguarding data to identify areas of concern and trends.
  • Support the Compliance Manager in preparing for Care Quality Commission inspections and implementing recommendations.
  • Monitor compliance relating to time-critical visits and medication administration.
  • Monitor alerts on the Access Care Planning system and carry out appropriate action to resolve non-compliance issues.

Requirements:

  • Proven experience in compliance and quality assurance in a healthcare or social care setting.
  • Strong knowledge of regulatory requirements and industry standards.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Highly organized and able to prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for ongoing development and career progression.
  • Collaborative and supportive work environment.
  • Chance to make a real difference in the lives of our customers.