Ecm Officer

**About the Role**:
Position: ECM Officer

**Salary**: 22,500

Hours: Monday to Friday 8am to 4pm

Location: The main base for the postholder will be The Old Chapel, Victoria Road, Chester, CH2 2AX

**Job Opportunity**:
**Reports to**: Care Manager

**Main purpose of the role**:To support the Care Manager to ensure that Homecarers Limited care services are delivered to a high standards and quality, and which comply with all key performance indicators pertaining to both commissioned contracts and current CQC Regulatory requirements, to ensure compliance practice safeguards, customers, staff and HOMECARERS as a business.

**Values & Attributes**:
Based on the values of HOMECARERS all staff are expected to hold values that are aligned to those of the business which include**:
**Caring**

Towards our customers, colleagues and about our role within the business.

**Achieve**

High standards in everything we do to ensure quality underpins the business.

**Respect**

Our customers, our colleagues, and stakeholders at all times.

**Encourage**

Customers and colleagues to achieve the best outcomes possible.

**Company Benefits**:

- Early pay - early withdrawal payment scheme
- Blue Light Card Discount
- Guaranteed contract based on individual availability.
- Competitive salary
- Enhanced pay rate for evening shifts
- £300 refer a friend scheme
- with £100 also being paid to the new staff member after successful completion of probation period.
- An attractive care bonus payment
- Paid Induction programme
- Company uniform and mobile phone
- Access to the Company pool cars
- Enhanced DBS check (T & C’s apply)
- Free counselling support and advice service 24/7
- High Street discounts
- Excellent business mileage 45p (drivers only)
- Opportunities for ongoing development and career progression
- Personal pension scheme

**Essential Skills**:
**Main Duties & Responsibilities**:

- Support the Compliance Manager to conduct regular audits for all contracts across the business as required.
- Monitor frontline staff to ensure they have started work and are at the right visit at the right time, reporting any areas on non-compliance or concern, particularly high volumes of visits remaining directly to the Care Manager.
- Support the Implementation of corrective action plans to address compliance failings, monitoring progress and report directly to the Compliance Manager areas of improvement or further areas of concern or non-compliance.
- Carry out medication audits on Access Care Planner e MARS to ensure compliance, reporting any concerns, non-compliance or trends directly to the Compliance Manager.
- Carry out spot checks across all compliance areas ensuring that checks are formally recorded and signed off by the responsible teams to ensure compliance.
- Carry out direct observations on Community frontline staff to verify compliance and high standards of care are being delivered, reporting any areas of concern to the Compliance Manager and Team Leader.
- Working with the Care Manager ensure staff supervisions, particularly care worker is being conducted in line with the supervision schedule, reporting any areas of concern to the Care Manager.
- Working with the Compliance Manager ensure that Infection Prevention and Control standards are upheld within the service, highlighting any concerns/non-compliance to the Infection Prevention and Control Lead or in their absence the Registered Manager.
- Monitor compliments, complaints, incidents and safeguarding data, identifying any areas of concern and/or trends, reporting these directly to the Compliance Manager.
- Working under the direction of the Care Manager oversee accident/incident reporting data, identifying and reporting any areas of concern or trends to the Compliance Manager.
- Support the Compliance Manager with the collation compliance data to support the Vision for Compliance Group meetings.
- Monitor the quality of spot checks on the Access Care Planning system to ensure that systems are robust and compliant, reporting any areas of concern, non-compliance to the Compliance Manager.
- Support the Compliance Manager to prepare for Care Quality Commission inspections, collating required evidence/data etc as requested.
- Work with the Compliance Manager to implement any recommendations made following a CQC inspection as required.
- Support the Compliance Manager to prepare quarterly and annual reports for the Senior Management Team, by collating the data and evidence required to formulate comprehensive reporting.
- Monitor compliance relating to time critical visits for example medication administration, customers with diabetics or dementia.
- Monitor alerts on the Access Care Planning system and carry out appropriate action/controls to resolve non-compliance issues, reporting any trends that might impact on customers directly to the Compliance Manager.
- Monitor ‘no access’ alerts, deallocating these and referring the call to the Care Coordinators to instigate