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Operations Associate, Fleet Manager

2 months ago

London, Greater London, United Kingdom Lime Full time
About the Role

We are seeking a highly motivated and detail-oriented Operations Associate to join our London team. As a key member of our operations team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local insights to support our riders.

Key Responsibilities
  • Fleet Management: Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Warehouse Operations: Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for London.
  • Process Improvement: Define new processes and best practices to drive operational excellence within the warehouse.
  • Project Management: Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Performance Monitoring: Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Customer Support: Provide complaint management and customer incidents investigation support.
  • Regulatory Compliance: Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Relationship Management: Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaboration: Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the London region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Fluent verbal and written English language skills.
  • Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus).
  • Excellent communication and stakeholder management skills.