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Senior Workshop Manager

2 months ago


Liverpool, Liverpool, United Kingdom IN n OUT Autocentres Full time
Job Description

The Senior Workshop Manager is responsible for overseeing the day-to-day operations of the workshop, ensuring the efficient, safe, and high-quality completion of all tasks. This role involves advanced technical skills, leadership, and the ability to manage a team of technicians and testers. The Senior Workshop Manager will work closely with the Customer Services Director to optimize workflows and ensure customer satisfaction.

About the Role

Key Responsibilities

  • Lead and mentor a team of technicians, providing guidance, training, and support.
  • Be accountable for overall manpower requirements and correct placement/deployment of the Centre team, creating staff rotas to ensure competence, efficiency, and productivity is consistently achieved.
  • Assign tasks and manage workflow to ensure timely and efficient completion of all work.
  • Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
  • Monitor and manage inventory, ordering parts and supplies as needed with the customer service team.
  • Adhere to and promote all company Health & Safety procedures, regularly training and supporting both new and existing employees to ensure compliance at all times.
  • Manage and assist with customer complaints alongside the Customer Service Director and the Customer Care Manager, ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
  • Ensure complete MOT compliance at all times.
  • Inspect and QC completed work to ensure it meets the required standards and specifications.
  • Manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of periodic audits/inventories.
  • Conduct performance reviews of workshop employees.
  • Maintain and calibrate tools and equipment, ensuring they are in good working condition.
  • Communicate effectively with the customer service team to ensure deadlines are met and customers are satisfied.
  • Where required, be involved in the pricing of repairs and the communication to the customer.
  • Thoroughly quality check all work undertaken and seek advice/support when required.
  • Carry out any other reasonable tasks as requested by the Managing Director or other member of senior management.

Requirements

The ideal candidate will have excellent leadership and technical skills, with the ability to manage a team and prioritize tasks effectively. They will be able to communicate clearly and effectively with customers and colleagues, and have a strong understanding of health and safety procedures.

About Us

IN'n'OUT Autocentres is a leading provider of vehicle maintenance and repair services. We pride ourselves on our commitment to customer satisfaction and our high-quality workmanship. Our team of experienced technicians and customer service staff are dedicated to providing a first-class service to our customers.

Our Values

We value our customers and our employees, and strive to provide a safe and supportive working environment. We are committed to delivering high-quality workmanship and excellent customer service, and to continuously improving our processes and procedures to meet the needs of our customers.