BMW Group Digital Platforms Assistant

4 weeks ago

Farnborough, Hampshire, United Kingdom BMW Group Full time
About the Role

We are seeking a highly motivated and detail-oriented Digital Platforms Assistant to join our team at BMW Group. As a key member of our digital team, you will be responsible for supporting the commercial elements of our business, including gaining an understanding of the return on investment of our activities, monitoring competitor activity, and interacting with contacts across our agency landscape.

Key Responsibilities
  • Support the Ecommerce Manager to schedule and facilitate meetings with various e-commerce stakeholders, both internal and external.
  • Work and build relationships with internal and external stakeholders to effectively deal with negative customer experiences on e-commerce sales channels, aiming to ensure all our customers receive an exceptional experience.
  • Support the wider Channel Development areas with regular accurate reporting.
  • Support the Retail Channel Development Executive by assisting with and supporting the maintenance/development of the Service Online Booking Platform and various other digital convenient journey platforms such as BME Chat, and BMW Pay.
  • The role will occasionally involve offsite meetings, so a willingness to travel is key, although the majority of your time will be spent at our headquarters.
Requirements
  • Studying towards a bachelor's degree in Business Studies, IT, or a related field and on track to achieve at least a 2:2.
  • An interest in e-commerce and a strong awareness of online stores are desirable. In addition, experience selling online either on your own e-commerce platform or one of the major online marketplaces would be advantageous, but is not essential.
  • A confident user of Microsoft Office products, specifically Excel, is a necessity.
  • A thirst for learning, an eye for detail, and a creative flare would all be beneficial.
  • You must be able to work both as part of a team and individually on projects, adding value and delivering against our deadlines and targets.
  • Excellent communication skills both verbal and written are essential.
  • An ability to effectively manage multiple tasks/projects simultaneously whilst maintaining a high level of accuracy is required.
What We Offer
  • A competitive annual salary of £23,700, 27 days holiday (pro rata to your contract), and an attractive pension scheme.
  • Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
  • You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.
About Us

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We operate rolling recruitment, so please apply early to avoid disappointment. Once you make your application, you will be automatically sent cognitive tests for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible, your application will not be processed any further.

Please ensure that you complete all the free text questions for your application to be progressed. Please also include a role-relevant cover letter, explaining why we should consider you for this position.

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