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System Administration Coordinator

2 months ago

Tonbridge, Kent, United Kingdom South East Water Full time

Job Summary:

We are seeking a highly skilled and experienced professional to join our team as an Account Support Officer. As a key member of our Customer Services department, you will play a vital role in ensuring the smooth operation of our billing system and CRM.

Key Responsibilities:

  • Maintain all system tables and parameters to ensure configuration is valid and accurate.
  • Accurately bill customers and post cash using the overnight batch function, including balancing and reporting of core system updates.
  • Identify billing errors and implement preventative actions to improve efficiency and customer perception.
  • Support Customer Services daily by responding to customer inquiries regarding the billing system and My Account.
  • Work with all members of the Business Intelligence and Customer Services teams to ensure seamless collaboration and support throughout the improvement and implementation process.
  • Ensure all work complies with regulatory and industry standards and that developments and recommendations align with the company strategy.
  • Maintain a thorough and up-to-date knowledge of Customer Service work practices and policies to provide advice and support to colleagues.

Requirements:

  • A full understanding of both the billing system and CRM.
  • Solid general IT skills, including proficiency in Word and Excel.

Benefits:

  • Excellent stakeholder pension scheme with up to 10% employer contribution.
  • Five weeks' holiday plus bank holidays, increasing to six weeks with length of service.
  • Flexible annual leave policy to buy or sell holiday leave.
  • Cycle to work scheme.
  • Health cash plan.
  • Life assurance.
  • Wellbeing-related benefits.
  • Electric Vehicle salary sacrifice scheme.

About Us:

South East Water is a leading water company that values diversity and inclusion. We are committed to creating a sustainable water supply for our customers and the environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.