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Washroom Operations Team Lead
2 months ago
As a key member of our hygiene operations team, you will play a pivotal role in guiding a team of colleagues to achieve their regional goals and service levels. Your primary responsibility will be to serve as a bridge between frontline colleagues and depot management, ensuring effective communication and implementation of company strategies and objectives.
Key Responsibilities:- Lead a small team of driver colleagues, providing guidance, support, and mentorship to ensure high levels of performance and productivity.
- Implement ongoing training initiatives to keep team members updated on new products, customer requirements, best practices, and company policies.
- Take ownership of the team's area, overseeing day-to-day operations, resolving issues, and driving continuous improvement initiatives.
- Support the recruitment of new drivers, including sourcing candidates, conducting interviews, completing observation days, and onboarding new team members.
- Respond to urgent customer requests as directed by the scheduling team or management team, which may sometimes involve working extra hours.
- Conduct comprehensive induction training for new team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
- Provide feedback on performance, including knowledge, attitude, and skill, to individuals and management.
- Previous training/coaching experience is desirable.
- Excellent service delivery and driving skills are essential.
- Able to work effectively with managers, drivers, HR, L&D, and health and safety teams.
- Must abide by and communicate/demonstrate health and safety regulations and COSHH, including always wearing appropriate protective clothing.
- Demonstrates resilience and ability to work effectively under pressure.
- Full UK manual driving license for a minimum of 12 months, with a maximum of 6 points.
- The successful candidate will need to meet the requirements of an enhanced DBS check.
- Due to the nature of waste handled and customers serviced, it is mandatory for drivers to have vaccinations against Hepatitis B, tetanus/polio.
We pride ourselves on our diverse workforce and ensuring an inclusive environment for all staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.