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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom The Bedford College Group Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at The Bedford College Group. As a key member of our front desk team, you will play a vital role in providing exceptional customer service to our students, staff, and visitors.

Key Responsibilities:

  • Provide professional and high-quality front-of-house service to customers, ensuring a positive experience and exceeding expectations.
  • Support the team with administrative duties, including managing records, responding to inquiries, and resolving issues.
  • Take responsibility for the efficient running of the front desk/reception area, ensuring a smooth and organized workflow.
  • Communicate effectively with colleagues, students, and external partners to achieve a positive outcome.

About You:

We are looking for a motivated and customer-focused individual who possesses excellent communication and interpersonal skills. You will have:

  • English and mathematics or similar at GCSE grade A*-C/9-4 or equivalent.
  • Experience of working in a customer service environment, preferably in an educational setting.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.

Our Values:

We are committed to our organizational values, which include:

  • Valuing Teamwork - We believe in the power of collaboration and teamwork to achieve great things.
  • Improving Continuously - We strive to continuously improve and innovate, seeking new ways to deliver exceptional results.
  • Student Centred - We put our students at the heart of everything we do, ensuring their needs are met and their experiences are memorable.
  • Inclusive - We celebrate diversity and promote inclusivity, recognizing the value of different perspectives and experiences.
  • Open and Caring - We foster a culture of trust, respect, and empathy, supporting the well-being of our staff, students, and community.
  • Nurturing Education Excellence - We are dedicated to delivering high-quality education and training, empowering our students to achieve their ambitions.

About The Bedford College Group:

The Bedford College Group is a leading provider of education and training in the South East Midlands, with a strong reputation for excellence and innovation. We are committed to making a positive impact in our community, promoting social mobility and economic growth.