IT Support Specialist

2 months ago


Merstham, Surrey, United Kingdom YourRecruit (UK) Full time
Job Description

We are seeking a highly skilled and experienced IT Support Specialist to join our team at YourRecruit (UK). The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, including servers, desktops, and networks.

Key Responsibilities:
  • Provide first-line technical support for IT-related queries, including hardware, software, and network issues.
  • Resolve issues raised by internal team members and maintain accurate records of all incidents.
  • Provide technical and administrative support, including troubleshooting, maintenance, and upgrades of IT systems.
  • Work closely with the Head of Department and IT team to ensure seamless delivery of IT services.
  • Assist in the deployment of hardware and software rollout projects, technology migrations, and infrastructure updates.
  • Active involvement in monthly patching of backend servers, ensuring servers are patched in line with IT policies.
Requirements:
  • High level of knowledge of web-based technologies.
  • MCSE qualification or equivalent.
  • ITIL Practitioner.
  • Capability to create IT policies, information security standards, and procedures.
  • Maths and English GCSE/Level 2 equivalent.
  • Excellent customer service skills.
  • Confident and clear communication in person, over the telephone, and in writing.
  • IT/Technical Support Experience.
  • Good knowledge and experience of Windows Server, VMWare, Veeam, and Networking.
  • Good knowledge and experience of O365, and Active Directory, Azure Active Directory.
  • Experience of working with smart screens.
  • Ability to support smart mobile devices.
  • Good experience of supporting MFD printers, Papercuts.
Working Environment:

The successful candidate will be based at our Redhill site, with occasional travel to South Croydon site. The role will involve working in a fast-paced IT environment, with a focus on providing excellent customer service and technical support.

We offer a competitive salary, generous annual leave, and a range of benefits, including free parking, gym membership, and pension scheme.



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