Investment Services Advisor
2 weeks ago
About Us
At SS&C, we pride ourselves on delivering exceptional customer service and building strong relationships with our clients. Our Call Centre is the heart of our business, and we're looking for talented individuals to join our team.
The Role
We're seeking a skilled Customer Service Representative to join our team. As a key member of our Client Services Voice team, you'll be responsible for answering incoming telephone queries from a wide range of clients, including investors, financial institutions, and independent financial advisors.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and up-to-date information on our investment products, including ISAs, Unit Trusts, Investment Trusts, and OEICs
- Work closely with internal teams to investigate and resolve complex customer queries
- Develop a deep understanding of our business processes and procedures
- Participate in comprehensive training programs to enhance your skills and knowledge
Requirements
- Excellent customer service skills, with the ability to learn and adapt to complex customer queries
- Organizational skills and ability to work independently
- Basic computer skills and proficiency in using software applications
- Empathy and understanding of client needs
- A keenness to make a career in the financial services industry
What We Offer
We're committed to creating a diverse and inclusive workplace, and we welcome applications from individuals from all backgrounds. As a valued member of our team, you'll have access to comprehensive training and development opportunities, as well as a competitive salary and benefits package.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including employment history, proof of eligibility to work in the UK, proof of address, credit check, and criminal record check. The accuracy of all information submitted as part of your application is vital and may be used as part of the background checking process.
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