Customer Service Representative

2 months ago


Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time
Job Description

As a Customer Services Associate at SS&C Technologies Holdings, you will be responsible for handling incoming telephone queries from a diverse range of callers, including clients, financial advisors, investors, and other financial institutions.

Key Responsibilities:

  • Answering customer calls and responding to account servicing questions
  • Actioning appropriate responses, including requesting investigations, providing portfolio valuations, and updating customer account details
  • Gaining understanding of business processes and procedures across various areas of the company
  • Exhibiting knowledge of investment products, such as ISAs, Unit Trusts, Investment Trusts, and OEICs

Training and Development:

You will receive comprehensive training, lasting up to 12 weeks, which will cover both classroom-based and on-the-phone training. This will equip you with the necessary skills and knowledge to excel in this role.

Ideal Candidate:

  • Previous customer service experience, either face-to-face or over the phone
  • Excellent customer service skills, including the ability to respond to complex customer queries
  • Organizational skills and ability to work independently when required
  • Basic computer skills
  • Empathy towards clients' needs
  • A keenness to pursue a career in the financial services industry

Company Culture:

SS&C Technologies Holdings values diversity and encourages applications from people of all backgrounds. We strive to create a workforce that is diverse in the widest sense.

Background Checks:

All offers of employment are subject to background verification checks, including employment history, proof of eligibility to work in the UK, proof of address, credit check, and criminal record check.



  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at SS&C Technologies Holdings. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at SS&C Technologies Holdings. As a Customer Service Representative, you will be responsible for answering incoming telephone queries from a wide variety of callers, including clients, IFAs, investors, and other financial...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Burnley.Key Responsibilities:Engage with customers to deliver excellent service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Burnley. As a key member of our operational team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Burnley, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating...


  • Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job Title: Customer Services AssociateKey ResponsibilitiesWe are seeking an experienced customer service professional to join our team as a Customer Services Associate. In this role, you will be responsible for answering incoming telephone queries from a wide variety of callers, including clients, IFAs, investors, and other financial institutions.You will be...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewWe are seeking a skilled Customer Services Associate to join our team at SS&C Technologies Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues that may arise.Key ResponsibilitiesRespond to customer inquiries via phone,...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewWe are seeking a skilled Customer Services Associate to join our team at SS&C Technologies Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues that may arise.Key ResponsibilitiesRespond to customer inquiries via phone,...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job Title: Customer Service Representative - Dutch LanguageJob Description:We are seeking a highly skilled Customer Service Representative to join our team at Ralph Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the Dutch language.Key Responsibilities:Respond to...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Full time

    Job Summary:Ralph Recruitment is partnering with a leading online retailer to find a talented German Speaking Customer Service Representative. This is a fantastic opportunity for a multilingual professional to provide an exceptional customer experience.Key Responsibilities:Deliver an exceptional pre and post sales customer experience by promptly responding...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job DescriptionRalph Recruitment Ltd is seeking a highly skilled German Speaking Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.The Customer Service Representative will be responsible for...


  • Burnley, Lancashire, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Phone Shops. As a Colleague, you will play a vital role in delivering an exceptional shopping experience for our customers, ensuring they leave our stores feeling valued and satisfied.Key ResponsibilitiesDeliver a great shopping trip for...


  • Burnley, Lancashire, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Phone Shops. As a Colleague, you will play a vital role in delivering an exceptional shopping experience for our customers, ensuring they leave our stores feeling valued and satisfied.Key ResponsibilitiesDeliver a great shopping trip for...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Ralph Recruitment Ltd. As a Dutch Speaking Customer Service Executive, you will be responsible for providing exceptional customer service to our clients in the Netherlands.Key Responsibilities* Deliver an exceptional pre and post sales customer experience by...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job OverviewRalph Recruitment Ltd is seeking a highly skilled German Speaking Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, a strong customer service background, and fluency in German.Key Responsibilities:Provide exceptional customer service to clients via telephone, email, and messaging...


  • Burnley, Lancashire, United Kingdom Nationwide Building Society Full time

    About the RoleAt Nationwide Building Society, we're seeking a highly skilled Customer Representative to join our team. As a Customer Representative, you'll play a vital role in delivering exceptional customer service, ensuring our customers receive the best possible experience across all our channels. Key ResponsibilitiesAs a Customer Representative, your...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job DescriptionWe are seeking a highly skilled German Speaking Customer Service Representative to join our team at Ralph Recruitment Ltd.This is a fantastic opportunity for a multilingual professional to provide exceptional customer experience by promptly dealing with telephone calls, emails, or messages from new or existing customers in Germany.The ideal...


  • Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

    Job Title: Dutch Speaking Customer Service ExecutiveWe are seeking a highly skilled and fluent Dutch speaking customer service executive to join our team at Ralph Recruitment Ltd.Key Responsibilities:Deliver exceptional customer service by promptly responding to and resolving customer inquiries via phone, email, and messaging services.Provide proactive...


  • Burnley, Lancashire, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Services Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their queries, and resolving any issues in a timely and professional manner.Key ResponsibilitiesRespond...