Service Support Manager

5 days ago


Rotherham, Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

About the Role

The Rotherham NHS Foundation Trust is seeking an experienced Operational Management Specialist to join our Care Group 4 team. As a key member of our management team, you will be responsible for providing operational management, advice, and support to ensure the delivery of performance and business objectives.

Main Responsibilities

  • Provide operational management, advice, and support to the division to enable the delivery of performance and business objectives.
  • Work alongside Service Manager Leads to ensure safe, effective, and efficient overall management and implementation of service delivery.
  • Monitor and ensure that agreed service level agreement activity and access targets are understood, met, and adjusted as necessary.
  • Contribute to the development of business cases, bids, project, and quality documentation to support service development and business planning.
  • Lead the day-to-day operational management of the care support unit, providing direct supervision to administrative staff.
  • Lead the scheduling of outpatient clinics and domiciliary visits.

About Us

The Rotherham NHS Foundation Trust is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

We are on a journey to excellence, and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and we were one of the most improved for staff engagement overall.

We are proud of our people and the improvements we are making. Our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring, and Together.

Requirements

  • Management or Leadership award
  • Demonstrate management and leadership experience within the NHS
  • Experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative processes
  • Track record of undertaking and successfully completing change management

Desirable Qualifications and Experience

  • Demand and capacity planning experience
  • Financial management
  • Business planning
  • Complex change
  • 18 weeks RTT management
  • Project management
  • Quality improvement

Knowledge and Skills

  • Understanding of healthcare and social care management environment and roles and responsibilities within it
  • Performance management methodology
  • Ability to assimilate and coordinate various agendas, prioritizing appropriately
  • Knowledge and awareness of National and local access targets
  • Clinical Governance, sound understanding of management processes and procedures
  • Service Improvement methodologies


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