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Business Operations Assistant

2 months ago


Wimborne Minster, Dorset, United Kingdom May & Stephens Full time
About May & Stephens

May & Stephens is a leading lift engineering company that operates nationally. We are a highly successful, family-run business that prides itself on its friendly, welcoming, and supportive environment.

About the Role

We are seeking an experienced Administrator to join our service team. As the point of contact between engineers and clients, you will be responsible for coordinating and booking engineer site visits and updating clients on any issues and/or works. Reporting to the team leader, you will:

  • Liaise with engineers and work closely with supervisors
  • Provide updates on jobs and book engineers into sites as required
  • Prepare client reports using client portals
  • Assist supervisors and managers
  • Update spreadsheets and prepare daily lift update reports for your designated area
  • Support the wider team with any additional ad-hoc duties

About You

This role is perfect for you if you're a strong Administrator with excellent customer service, communication, and organisational skills. Upon joining our team, you will receive full training on processes and systems used within the business, so previous experience in the industry is not essential. We have an excellent reputation in the market, and you will essentially act as an ambassador for us – so a can-do attitude and desire to deliver excellent customer service levels is the key to your success in this role.

Requirements

To be successful in this role, you will need to be:

  • Proficient in MS office including Excel
  • A strong communicator – both written and verbal
  • Proactive and able to use your own initiative
  • Highly organised and able to juggle multiple tasks

What's in it for You

The opportunity to join a fantastic family-run business that supports its employees' progression and growth. Upon joining our business, you will be in receipt of a competitive salary and a range of benefits.

Working Arrangements

Working hours are Monday to Friday – 8 am – 5 pm. On-site parking is available/easy reach of the mainline station.