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Head of Operational Excellence
2 months ago
Job Title: Head of Digital Experience Management
Job Summary:
Pulsant is seeking a highly skilled and experienced professional to lead our operational excellence initiatives across our data centre estate. As the Head of Digital Experience Management, you will be responsible for driving improvements in operational standards, energy efficiency, health and safety, and client experience.
Key Responsibilities:
- Operational Excellence: Develop and implement comprehensive standard operating procedures and processes across the data centre estate, ensuring compliance and continuous improvement.
- Energy Efficiency and Sustainability: Lead the programme to improve energy efficiency and sustainability across all data centres, including the reduction and attainment of PUE targets.
- Process Alignment: Work with the Product team to ensure that operating procedures are aligned to the products offered to clients and that internal and external product descriptions relating to the data centre estate are accurate, consistent, and available to the Data Centre teams.
- Data Centre Lifecycle Management: Own data centre lifecycle management to ensure that all aspects of lifecycle change can be identified at least 5 years in advance and a rolling capex and maintenance plan can be maintained.
- Capital Investment Budgets: Ensure input into each Data Centre capital investment budgets, ensuring key areas for that investment are being considered and requested.
- Training and Education: Provide training and education to all team members to ensure consistent adoption of standard operating procedures and processes.
- Risk Management: Manage risk register items relating to DC Operations and ensure required enhancements are reflected in procedures and processes and these are communicated and adopted.
- Support and Guidance: Support and guide Data Centre Managers in the management of their risk registers.
- Collaboration: Work closely with the Head of Environment & Sustainability and the Head of Risk & Assurance to ensure all requirements relevant to the Data Centres are implemented and enforced consistently.
- Data Quality: Own and maintain the installed capacity data quality across each Data Centre, ensuring this is measured consistently across all sites.
- Reporting: Ensure consistent reporting across all Data Centres using a balanced scorecard.
Requirements:
- Leadership: Leadership in procedure and process management and continuous improvement.
- Industry Knowledge: Familiarity with standards and regulations relative to the Data Centre industry.
What We Offer:
Pulsant offers a challenging and fun working environment, where culture and well-being are as important as career development and training. We offer fantastic career progression opportunities and a friendly environment with a team that feels like a family.
The Interview Process:
- Initial Phone Screen: An initial phone screen focused on your experience, career goals, and your questions about Pulsant.
