Customer Service Representative

7 days ago

Nuneaton, Warwickshire, United Kingdom Adecco Full time

About Our Client:

Adecco, a leading employment agency, is seeking a skilled Customer Service Agent to join their team. Our client is a renowned organisation in the customer service industry, providing exceptional solutions to their customers.

About The Job:

As a Customer Service Agent, you will be responsible for delivering outstanding customer service, administration, and general support across various communication channels. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.

Key Responsibilities:

  • Provide exceptional customer service via various communication methods
  • Handle customer inquiries and ensure timely follow-through
  • Document customer interactions and tasks accurately
  • Update customers and associated departments on service/access requests
  • Assist with reports and spreadsheets, ensuring accurate input
  • Support new starters with induction and training
  • Maintain and achieve KPIs, objectives, and customer satisfaction measures
  • Represent the organisation professionally and act with utmost integrity
  • Follow all quality assurance and customer service/training guidelines
  • Be flexible to work occasional overtime during busy periods
  • Actively engage in continuous improvement and sustainability initiatives

Requirements:

  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to multitask
  • Ability to work well in a team and adapt to changes
  • Proficiency in using CRM systems and Microsoft Office Suite

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