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Customer Service Assistant

2 months ago

Liverpool, Liverpool, United Kingdom Elior Full time

About the Role

We are seeking a highly motivated and customer-focused Hospitality Assistant to join our team at Elior. As a Hospitality Assistant, you will play a key role in delivering exceptional customer service and ensuring that our clients receive a high-quality dining experience.

Key Responsibilities

  • Ensure that all areas of responsibility are clean, well-presented, and stocked at all times.
  • Develop and maintain a thorough knowledge of our menu and special offers to provide relevant information to customers and clients.
  • Operate the till point as required throughout service, ensuring correct procedures are followed.
  • Handle customer complaints in a professional and timely manner, in line with our procedures.
  • Ensure that all health and safety regulations are adhered to, and any incidents are reported in accordance with our procedures.

Requirements

  • Excellent customer service skills.
  • Ability to work as part of a team.
  • Good communication skills.
  • Catering experience is desirable.

What We Offer

  • A competitive salary up to £13.15 per hour, plus overtime at 1.5 times the hourly rate.
  • An Employee Assistance Programme.
  • A cycle-to-work scheme.
  • A workplace pension.
  • Life assurance.
  • 28 days' holiday, increasing to 31 days after two years' service.
  • A day off for your birthday.

About Us

Elior is an award-winning contract caterer that prides itself on providing great food and service to our customers. We believe in creating an environment where our team members feel engaged, inspired, and valued. We are committed to fostering a diverse and inclusive workplace where everyone can thrive and reach their full potential.