Business Travel Consultant
6 days ago
Global Travel Expert Wanted for Out-of-Hours Team
A leading global travel company is expanding its out-of-hours team and seeking a skilled Global Travel Expert to join their team. As a Global Travel Expert, you will be responsible for providing exceptional customer service to clients over the telephone and by email, while offering a high level of service.
This role will involve working between 30-40 hours per week, covering daytime weekend shifts (approximately 3 per month) and weekday shifts (5:30 pm - 12 am). The successful candidate will have experience working in the travel industry, using Sabre, and will be able to work independently with minimal supervision.
Key Responsibilities:
- Manage a portfolio of existing clients and accounts, including offline and email bookings
- Provide first-class customer service to clients
- Offer a variety of quotations to clients without favoring any airline or supplier, using Amadeus
- Deal with emergency calls and situations for clients as and when they arise
- Work closely with the Ticketing and Finance teams to ensure reservations and tickets are issued without any problems
- Meet and exceed personal objectives in line with company KPIs and account SLAs
Requirements:
- Experience working in the travel industry is essential
- Experience using Sabre is required
- Able to work between 30-40 hours per week, approximately 3 daytime weekends per month, and evening shifts
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