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Lead Host

2 months ago

London City of, United Kingdom The Ned Careers Full time
About the Role

We are seeking a highly skilled and experienced Lead Host to join our team at The Ned Careers. As a Lead Host, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Lead a team of hosts to welcome and settle our members and guests, setting the tone for the rest of the visit
  • Handle guest requests and queries regarding their reservations
  • Collaborate with our bar, floor, and management teams, providing them with information about the guests visit so they can deliver the amazing experiences The Ned is known for
  • Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience – storing this information on our bookings system
  • As a junior member of the leadership team, you will be a guardian of outstanding hospitality within your team, modelling behaviours and providing coaching and feedback where needed
Requirements
  • A bright personality and genuine warmth with a passion for outstanding hospitality
  • First impressions and rapport building are what this role is all about, so you'll be the kind of person everyone feels better after even a brief interaction with
  • A calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
What We Offer
  • Salary of £18.25 per hour (including service charge)
  • Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
  • Exclusive rates at The Ned for staying and eating for you, your family and friends
  • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
  • Your birthday off, after a year of service and more holiday after five years of service
  • Paid volunteer day
  • Refer a friend scheme of up to £1,000
  • Regular social events, including an annual pool party
  • Employee assistance program – 24/7 advice and support
  • Reward and recognition initiatives
About The Ned

The Ned is a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. We are committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.