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Quality Assurance Manager
2 months ago
Job Title: Quality Assurance Manager
Company: Adelaide Care Ltd
Job Type: Full-time
Location: Remote (with occasional travel to care homes)
Job Summary:
We are seeking a highly motivated and experienced Quality Assurance Manager to join our team at Adelaide Care Ltd. The successful candidate will be responsible for implementing and maintaining a vision and plan for providing quality outcomes for our residents in collaboration with the leadership team and other employees.
Main Responsibilities:
- Quality Assurance Systems: Provide expert advice to Directors, management, and operational staff on Quality Assurance Systems and activities.
- Operational Activity Monitoring: Scrutinise and monitor our operational activity to ensure compliance with, and exceeding of, the standards required by current legislation, regulation, guidance, and practice standards.
- Quality Improvement: Provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that the quality of work across all of our domiciliary/residential care provision is improved.
- Reporting and Communication: Report regularly to senior management at quality assurance meetings and ensure that information is fed back to improve service delivery to meet timescales.
- Audit and Investigation: Conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting staff concerned to investigatory or disciplinary meetings, and producing investigatory and/or disciplinary reports at the conclusion of the enquiries.
- Representation and Compliance: Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and breaches of the CQC standards and other relevant legislation and regulations.
- File Audit and Record Systems: Ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.
Requirements:
- Previous experience as a Clinical Quality Manager
- NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary
- Comprehensive understanding of national minimum standards, CQC, and Care Inspectorate regulations
- Experience of managing relationships with central functions and operations
- Ability to manage a busy workload and prioritise tasks on own initiative, working to tight deadlines
- Highly motivated and good communication skills
- Proficient computer skills in word processing, database use, and spreadsheet applications
- Able to travel to our care homes
Desired:
Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.
What We Offer:
- Great opportunities for further training and development
- Full-time, 40 hours per week
- Salary £45,000 - £50,000 per year
- Company pension
- 28 days annual leave including bank holidays
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Schedule:
Monday to Friday, 9am to 5pm, with occasional travel to care homes for spot checks and other duties.
